General Terms and Conditions of Sale
General conditions of sale
Terms and conditions, Guarantees and after-sales service
ARTICLE 1 - Scope
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the sole shareholder company XPERIENCE, having its registered office at 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL and registered in the RCS of MELUN under number 877 655 134 ("the Seller") on behalf of RENAULT SAS brand Alpine, having its head office 122-122 bis avenue du Général Leclerc – 92 100 Boulogne-Billancourt, with consumers, non-professional buyers and professionals ("The Customers or the Customer") (also individually referred to as
"a Party" and collectively as "the Parties") wishing to acquire the products offered for sale by the Seller ("The Products") on the Alpine.shop website and more generally through its catalog or any commercial documents issued by the Seller.
These General Terms and Conditions of Sale may be supplemented by special conditions, set out on the Alpine.shop website or more generally on the Seller’s commercial documents, before any transaction with the Customer.
These General Terms and Conditions of Sale prevail over any other document from the Customer or its Agent, and in particular on all general purchase conditions, unless otherwise expressly agreed by the Seller.
The General Terms and Conditions are published on the purchase order or the quote and can also be accessed at any time on the website alpine.shop
The subscription of a quote or the placing of an order implies unreserved acceptance of these GTC which apply regardless of the Products ordered.
The Customer declares having read these General Terms and Conditions of Sale and having accepted them before placing their order on the Alpine.shop website. The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is the one in force on the website at the date of placing the order or the one applicable when subscribing to the quote or when issuing the purchase order for orders made directly with the Seller.
Amendments to these General Terms and Conditions of Sale are binding on users of the Alpine.shop website as soon as they are posted online and cannot be applied to transactions concluded previously.
The contact details of the Seller are as follows:
- Address: 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL
- Email: contact@alpine.shop - intra-community VAT: FR 33 877 655 134
ARTICLE 2 - Products offered for sale
The main characteristics of the Products offered for sale on the website or in the Seller’s catalog include all the substantial information required by the applicable regulations and notably the specifications, illustrations and indications of dimensions or capacity of the Products that appear in the Product sheets and the Seller’s catalog. However, the photographs and illustrations are only indicative and cannot engage the responsibility of the Seller.
The Customer is required to take note of the characteristics of the Product offered before placing an order.
The choice and purchase of a Product is the sole responsibility of the Customer.
The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times.
The contractual information is presented in French and English and is subject to confirmation at the latest at the time of validation of the order by the Customer.
Offers for Products, other than those relating to cardboard boxes, are within the limits of available stock, as specified when placing the order.
The products presented on the alpine.shop website are offered for sale worldwide.
For all Products shipped outside Metropolitan France, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the Customer who will proceed with their payment upon payment of the order.
ARTICLE 3 –Immediate Purchases - Orders
Article 3-1. Immediate purchases
Products subject to an immediate purchase are chosen in-store by the Customer in the desired quantity subject to available stocks. The sale will only be considered final after full payment of the price by the Seller.
It is the responsibility of the Customer to check the condition of the products as well as the accuracy of the price at the time of payment and to immediately report any defect or error.
In consideration of the quality of consumers or non-professionals of the Customer, the Seller reserves the right to refuse immediate purchases of the same product in significant quantities given the available stock.
Immediate purchase implies for the Customer acceptance of these General Terms and Conditions of Sale of the Seller.
Article 3-2. Placing of the order - General provisions
To be valid, any order must specify the quantity and references of the products sold. By order, we mean any order concerning the Seller’s products listed in its catalog or on the Alpine.shop website.
The purchase order or quote must be delivered to the Seller duly signed by the Customer. Upon receipt, the order is irrevocable and is considered accepted by the Seller subject to available stocks.
Unless special conditions apply, the order entails for the Customer acceptance of these General Terms and Conditions of Sale of the Seller.
Article 3-3. Placing of an order - Specific provisions for online sales
It is up to the Customer to select on the alpine.shop website the Products they wish to order, according to the registration procedure defined below.
The Customer has the possibility to check the details of their order, its total price and to correct any errors before confirming their acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or rectify any errors. He remains fully responsible for the information entered during his order. Consequently, the responsibility of the Seller cannot be sought or engaged in the event that it is impossible to execute the order due to errors, inaccuracies or omissions related to this information.
The registration of an order on the website alpine.shop is carried out when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates their order.
This validation implies the acceptance of all these General Terms and Conditions of Sale as well as the conditions of use of the website.
The sale is final only after the Customer has received confirmation of acceptance of the order from the Seller by email, which must be sent without delay.
Any order placed, validated by the Customer, under the conditions and according to the methods defined in article 3-3, on the website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there would be a dispute related to the payment of a previous order.
The Customer will be able to follow the progress of their order on the website.
The Customer acknowledges having the means, skills and quality necessary for the use of the website.
The equipment necessary for access and use of the website is the responsibility of the Customer, as well as the telecommunication costs incurred by their use.
In addition to accepting these General Terms and Conditions of Sale, placing an order will necessarily involve providing identifying information (name or company name, telephone, postal address, email address...).
The Customer wishing to place an order is invited to follow the procedure defined below:
3-3.a Choice of products
The Customer is invited to choose the Products and their quantity in order to fill his/her shopping cart.
Only the professional customer who has already ordered a cardboard box can then place orders containing only restocked products.
3-3.b Entering personal information and creating an account
The Customer must, in order to finalize their order, create a Customer account. To do this, he is invited to provide information (name or company name, telephone, postal address, email address, etc.) allowing his identification. By creating an account, the Customer’s personal information, billing address and delivery address will be pre-filled for future orders. The Customer will also have the possibility to consult their history, the details of their orders, their credit notes and the tracking of the products they would have returned.
The Customer receives their credentials by email.
The Customer undertakes to provide the Seller with accurate, fair and up-to-date data, which does not affect, for any reason whatsoever, the rights of third parties and to communicate to the Seller any necessary update of the data communicated during the placing of his order through his space «my account». The Customer is fully responsible for the accuracy and updating of the data communicated.
Finally, the Customer must validate these General Terms and Conditions of Sale when placing their order.
The Customer will be solely responsible for the use of their credentials or actions taken through their account. This information being strictly personal, it must be kept confidential by the Customer. It expressly acknowledges that the entry of this personal data will be deemed to constitute identification on its part.
In no case can the Seller be held responsible in case of impersonation of the Customer. Any access and action carried out from the Customer account will be presumed to be carried out by this Customer, to the extent that the Seller is not obliged and does not have the technical means to ensure the identity of persons accessing the website from an account.
Any loss, oversight, misuse or unauthorized use of identifiers and their consequences are the sole responsibility of the Customer who undertakes to immediately notify the Seller by email addressed to the following address: contact@alpine.shop
For security reasons, the Seller does not have access to the passwords chosen by the Customers, as these are encrypted. The Seller cannot therefore communicate them directly to the Customers. The identifiers can only be changed at the Customer’s initiative. If the Customer has lost or wishes to change their password, they must click on the "forgot your password?" link to generate a new password.
The Customer may at any time permanently close his account by contacting the Seller’s customer service through the "Contact us" form. The Seller will deactivate the account as soon as possible and send an email to the Customer confirming the closure of their account.
3-3.c Choice of delivery method
The Customer is invited to choose a delivery method that will take place according to the terms and conditions listed in article 6.
3-3.d Order verification
Before proceeding with the payment, the Customer is invited to check the accuracy of the information provided, the shipping option chosen as well as the contents of their order basket.
3-3.e Payment
The payment is made under the conditions and according to the terms defined in article 5. The Customer must validate these General Terms of Sale during the payment.
3-3.f Order confirmation and settlement
In accordance with the law, this order is deemed to be concluded only after the Seller has sent an acknowledgment of receipt of the order by email. This email will include the information referred to above.
It is the responsibility of the Customer to verify the accuracy of the order and to immediately report any error.
Article 3-4. Order modification
Any possible order modifications by the Customer can only be taken into account by the Seller within the limits of its possibilities and provided that the notification made in writing to the Seller reaches it before the shipment of the order and that it has made known its acceptance to Customer.
The modification, by XPERIENCE suppliers, of items that have been the subject of a registered order, authorizes XPERIENCE to cancel the current order in return for a credit note, unless the Customer agrees to modify it, which the Customer consents.
Article 3-5. Order cancellation
Orders may be cancelled by the Customer, except in the event of the exercise of the right of withdrawal or in case of force majeure, within the limits of the Seller’s possibilities and provided that the notification made in writing to the Seller reaches him before the shipment of the order and that he has informed the Customer of his acceptance.
In case of cancellation of the order by the Customer after its acceptance by the Seller upon receipt of the notification received before the shipment of the order, for any reason other than the exercise of the right of withdrawal or force majeure, an amount corresponding to 20% of the total amount of the purchase will be acquired by the Seller and invoiced to the Customer, as damages, in compensation for the damage thus suffered.
The deletion, by XPERIENCE’s suppliers, of items that have been the subject of a registered order authorizes XPERIENCE to cancel the current order in return for a credit note, unless the Customer agrees to modify it, which the Customer consents to.
ARTICLE 4 - Rates
The Products are provided at the current rates listed on the Alpine.shop website, in the Seller’s catalogue, on the quote established by the Seller or in the store, during the registration of the order by the Seller or the immediate purchase of the Products. Prices are expressed in Euros, excluding VAT and including VAT.
These rates are firm and cannot be revised during their period of validity, as indicated on the website, in the Seller’s catalog, on the quote established by the Seller or even in the store, the Seller reserving the right, outside this period of validity, to modify the prices at any time.
They include, for orders other than immediate purchases, the costs of processing, shipping, transport, delivery and customs under the conditions indicated in the catalog, on the website or on the quote established by the Seller.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transportation, delivery and customs fees, as calculated prior to the validation of the order by the Customer, are entirely at his expense.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
Possible specific orders from the Customer may be considered. If applicable, they will be the subject of a quote previously accepted by the latter. The quotes established by the Seller are valid for a period of one month, from their date of establishment. The order on quotation is considered accepted by the Seller upon receipt of the purchase order issued by the Customer.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.
ARTICLE 5 - Payment terms
Article 5-1. Payment terms for immediate purchases
The price is payable in full upon delivery of the products, either by bank card or in cash.
Article 5-2. Payment conditions for orders placed on a quote or purchase order (for professional destinations only)
The price is payable in full on the day of receipt of the quote or purchase order when payment is made by credit card, and within a maximum period of 30 days (thirty days) from the receipt of the quote or purchase order when it is made by bank transfer via SHOPIFY.
Article 5-3. Specific payment terms for online sales
For the consumer or non-professional Customer, the price is payable in full on the day of placing the order by credit card (bank cards CB, Visa, MasterCard).
For the professional Customer, the price is payable either in full on the day of placing the order by credit card (CB bank cards, Visa, MasterCard), or by bank transfer within 30 days (thirty days) maximum from the date of placing the order. The bank details of the Seller are sent to the Customer by email with the confirmation of the acceptance of the order and call back after the finalization of the order. The Customer is invited to specify their order number in the bank transfer description.
In order to secure the use of payment methods, the Seller may need to request all supporting documents (relating to identity, domicile and/or payment method used) from the Customer. In case of default or refusal to transmit the requested documents, the Seller reserves the right to suspend or cancel the delivery of the orders concerned. The delay in transmitting the requested supporting documents may delay the shipment and delivery of the ordered products accordingly.
No additional fees, greater than the costs borne by the Seller for the use of a payment method, may be invoiced to the Customer.
All online payments on the Website are made via the payment service provider SHOPIFY subject to all legal and regulatory obligations applicable to Payment Institutions under French jurisdiction.
Article 5-4. General payment conditions
Payment by credit card is irrevocable.
The payments made by the Customer will only be considered final after actual receipt of the amounts due by the Seller.
In the event of late payment and payment of the amounts due by the Customer beyond the above-mentioned deadlines, and after the payment date indicated on the invoice sent to him/herherewith, late payment penalties set at three times the legal interest rate will automatically and by right be acquired by the Seller, without any formality or prior formal notice and will result in the immediate payability of all amounts due by the Customer, without prejudice to any other action that the Seller would be entitled to take, as such, against the Customer.
In the event of late payment, the Customer shall also pay a lump sum compensation for recovery costs, in the amount of one hundred and fifty (150) euros, by operation of law and without prior notification. The Seller may request additional compensation from the Customer if the recovery costs actually incurred exceed this amount, upon presentation of supporting documents.
In addition, the Seller reserves the right, in case of non-compliance with the payment conditions listed above, to suspend or cancel the issuance of outstanding orders made by the Customer.
ARTICLE 6 - Delivery of the ordered Products
Article 6-1. Procedures for issuance
The delivery of the Products is understood as the transfer to the Customer of physical possession or control of the ordered Products.
When the order contains one or more cardboard boxes, the Products ordered by the Customer will be delivered within a period announced before the validation of the order which will start to run from the full payment of the price, at the address indicated by the Customer.
Products other than cardboard boxes will be delivered within a maximum period of 4 (four) months from the date of placing the order at the address indicated by the Customer.
These delivery times are only given for information and guidance, they depend in particular on the availability of the Products, the carrier and the order of arrival of the orders.
Except in special cases or unavailability of one or more Products, the ordered Products will be delivered at once.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above, based on the logistics reference time in the profession. Any delay in relation to the initial indicative delivery deadline shall not justify a cancellation of the order placed by the Customer and registered by the Seller, nor give rise to any penalty or compensation.
Deliveries are ensured by an independent Carrier, at the address mentioned by the Customer during the order and which the Carrier can easily access. The Customer therefore acknowledges that it is up to the Carrier to make the delivery and has no recourse as a guarantee against the Seller in case of non-delivery of the goods transported or the occurrence of any risk arising during transport. (losses, thefts or delay in deliveries...).
In the event of a particular request by the Customer concerning the conditions for packaging or transport of the ordered Products, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, upon prior acceptance by the Customer.
For the consumer Customer, it is reminded that according to the regulation:
- the trader delivers the goods on the date or within the time indicated to the consumer, unless the parties agree otherwise; in the absence of an indication or agreement as to the date of delivery or supply, the professional delivers the goods or provides the service without undue delay and no later than 30 days after the conclusion of the contract (Article L. 216-1 of the Consumer Code);
- any risk of loss or damage to the goods is transferred to the consumer at the time he physically takes possession of these goods (Article L. 216-2 of the Consumer Code);
- any delay or failure to perform the services does not constitute a fault for which the professional is liable if this delay or failure to perform is attributable either to the consumer or to the unforeseeable and insurmountable fact of a third party to the contract (other than the carrier) is a case of force majeure as defined by the regulation (article L. 221-15 of the Consumer Code).
In case of breach by the professional of its obligation to issue or provide the service under the conditions recalled above, the consumer may (Article L. 216-6 of the Consumer Code):
- notify the trader of the suspension of payment of all or part of the price until the trader executes, under the conditions of Articles 1219 (one party may refuse to perform its obligation, even though it is due, if the other does not perform theirs and this non-performance is sufficiently serious) and 1220 (a party may suspend the performance of its obligation when it is clear that its contracting partner will not perform on time and that the consequences of this non-performance are serious enough for them) of the Civil Code;
- terminate the contract if, after having given notice to the professional to carry out the delivery or provide the service within a reasonable additional period, the latter has not complied within that period. The contract is considered to be terminated upon receipt by the professional of the letter or writing informing him of this resolution, unless the professional has complied in the meantime.
The consumer may, however, immediately terminate the contract:
- where the trader refuses to deliver the goods or where it is clear that he will not deliver the goods;
- where the trader does not fulfil his obligation to deliver the goods or provide the service by the date or at the expiry of the period laid down and that date or period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the consumer before the conclusion of the contract.
Where the contract is terminated in these circumstances, the trader shall reimburse the consumer for all sums paid at the latest within 14 days of the date on which the contract was terminated.
Article 6-2. Receipt of ordered products
The Customer is required to check carefully the condition of the delivered Products.
Upon receipt of the Products, the Customer must express any reservations or claims for non-compliance, defect or apparent defect of the Products delivered on the delivery note that will be presented to him by the co-signatory Carrier. The reasons for these reservations or claims must be precisely detailed on the said document. The Customer then has a period of 72 hours (seventy-two hours) from the delivery of the Products to confirm, with the same precision, with the Seller by registered letter with acknowledgment of receipt, the reservations and claims previously issued or new ones that could not have been issued upon receipt of the Products.
After this period and failing to comply with these formalities, the Products will be deemed compliant and free of any apparent defect. It is recalled that the absence of reservations formulated by the Customer during the delivery of the Products does not exempt the Seller from the guarantee of conformity, as described below.
The above stipulations apply identically in case of direct delivery to the end user on behalf of the Customer.
In the event of a complaint regarding shortages, the Customer has a period of 72 hours (seventy-two hours) from the date of delivery of the Products to notify the Seller of said complaint. The consignment will then be reconstructed and the verified weight shall be taken as proof of that indicated on the consignment note.
ARTICLE 7 - Return of ordered Products
Any return of Products must be the subject of a written agreement between the Seller and the Customer. Any product returned without this agreement would be made available to the Customer at the Seller’s premises for a period of 2 (two) months and would not give rise to the establishment of a credit note or a refund.
It is specified that no product that has been the subject of a customization, having been custom-made or being size will be taken back.
Any return request must be made within a maximum period of 72 hours (seventy-two hours) from the date of delivery of the goods.
In case of acceptance by the Seller, the latter will send a return slip to the Customer and the goods will only be returned under the following conditions: the products must be in perfect condition, must not have been used and must be returned with all their accessories and documentation, in their original packaging. Despite the acceptance on the part of the Seller, the costs and risks related to transport as well as packaging fees remain the responsibility of the Customer.
Unless mistaken by the Seller, the latter will apply a 20% discount on the invoiced price of the goods to cover management and restocking costs.
ARTICLE 8 - Transfer of ownership - Transfer of risks
Article 8-1. Provisions applicable to immediate purchases
For immediate purchases, the transfer of ownership of the Products from the Seller to the Customer shall only be made after full payment of the price by the latter.
The transfer of risks of loss and deterioration to the Customer will be carried out simultaneously with the transfer of ownership, either after full payment of the price by the latter.
Article 8-2. Provisions applicable to online sales
For online purchases, the transfer of ownership of the Products from the Seller to the Customer will only be made after full payment of the price by the latter and regardless of the date of delivery of the Products.
Article 8-2.a - Provisions applicable to the consumer or non-professional Customer for online sales
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and damage relating thereto shall only be carried out at the moment when the Customer physically takes possession of the Products which therefore travel at the risk and peril of the Seller, except when the Customer uses a carrier that he himself has chosen, independent of the Seller, in which case the transfer of risks is carried out at the time of the delivery of the Products ordered by the Seller to the carrier chosen by the Customer.
Article 8-2.b - Provisions applicable to the Professional Customer for online sales
The transfer of the risks of loss and deterioration to the Customer will be carried out simultaneously with the transfer of ownership, either after full payment of the price.
ARTICLE 9 - Seller’s liability - Guarantees
Article 9-1. Provisions applicable to the consumer or non-professional Customer
The Products offered for sale comply with current regulations in France.
The Customer benefits by right and without additional payment, from the legal guarantee of conformity for Products apparently defective, damaged or not corresponding to the order, and from the legal guarantee of hidden defects resulting from a material defect, design or manufacturing affecting the delivered products and making them unfit for use.
The Seller guarantees the products in accordance with the applicable legal provisions and may result, where applicable, from the Civil Code (articles 1641 to 1649 and 2232) or the Consumer Code (articles L.217-4 to L.217-13), upon presentation of the purchase invoice or order confirmation on the Site.
Any complaint must be addressed to the Seller by the Customer by registered letter with acknowledgment of receipt at the address of the Seller’s headquarters appearing at the top of the GTC. Any complaint received by the Seller will be processed within a reasonable time from their receipt.
Article 9-2. Provisions applicable to the Professional Customer
In accordance with the legal texts in force, the Seller guarantees the professional Customer against all consequences of hidden defects of the thing sold.
ARTICLE 10 - Intellectual property
The Seller remains the owner of all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Customer) with a view to supplying the Products to the Customer.
The Customer therefore forbids any reproduction or exploitation of said photographs, presentations, studies, drawings, models and prototypes, etc., without the express written and prior authorization of the Seller who may condition it to a financial consideration.
The use of the Alpine.shop website is strictly for personal use only. Any hypertext link directly referring to the said website must be expressly authorised in advance by the Seller.
ARTICLE 11 - Protection of personal data
The information collected about the Customer is subject to computer processing carried out by the Seller in order to execute the contract. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations, either:
- Account creation data: for three (3) years or for the entire duration of use of the alpine.shop website under the obligations to manage access to the site.
- Data necessary for order management and billing: throughout the duration of the commercial relationship and ten (10) years in respect of accounting obligations.
- Data related to payment methods: this data is not kept; it is collected during the transaction and is immediately deleted upon payment of the purchase.
The data controller is the Seller, sole recipient of the data, and whose contact details are indicated in ARTICLE 1 hereof.
Access to personal data will be strictly limited to the employees of the controller, authorized to process them due to their functions.
In accordance with the law n° 78-17 of 6 January 1978 relating to data processing, files and freedoms, as amended by law n° 2004-801 of 6 August 2004, and by European Regulation n°2016/. 679, the Customer has a right of access, rectification, erasure and portability of data concerning him, as well as the right to oppose the processing for legitimate reasons, rights that he can exercise by contacting the controller at the postal address or email mentioned belowon top.
The Seller invites you to consult its Personal Data Protection Charter available on the Website alpine.shop
If the Customer considers that his/her rights are not respected, he/she may submit a complaint to the CNIL. Consult the site cnil.fr for more information on your rights.
ARTICLE 12 - Force majeure
The Parties cannot be held liable if the non-performance or delay in performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code or exceptional health or climate hazards beyond the control of the Parties.
The Party witnessing the event must immediately inform the other Party of its inability to perform its obligation and justify it to the latter. The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or penalties for delay.
The performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of 180 days. Consequently, as soon as the cause of the suspension of their reciprocal obligations disappears, the Parties will make every effort to resume normal performance of their contractual obligations as quickly as possible. For this purpose, the Party prevented shall notify the other of the resumption of its obligation by registered letter with acknowledgment of receipt or any extrajudicial act. If the impediment is definitive or exceeds a duration of 180 days, these will be purely and simply resolved.
The resolution will only take place 7 days after receipt of a formal notice notified by registered letter with acknowledgment of receipt or any extrajudicial act. However, this formal notice must mention the intention to apply this clause.
ARTICLE 13 - Applicable law - Language
These General Terms and Conditions of Sale and the operations resulting therefrom between the Seller and the Customer are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French and English.
In the event that they are translated into one or more foreign languages, only the French text would be authentic in case of dispute.
ARTICLE 14 – Specific provisions applicable only to the consumer or non-professional Customer
Article 14-1. Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Products to exercise their right of withdrawal with the Seller, without having to justify reasons or pay penalties, for exchange or refund purposes, provided that the Products are returned in their original packaging and in perfect condition within 14 days of notification to the Seller of the Customer’s withdrawal decision.
Returns must be made in their original and complete condition (packaging, accessories, instructions...) allowing them to be put back on the market as new, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back.
The right of withdrawal can be exercised online, using this withdrawal form to be sent by email to the address contact@alpine.shop or in these GTC, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, devoid of ambiguity, expressing the desire to retract.
To exercise the right of withdrawal, the Customer may notify the Seller of their intention to withdraw by sending an email to contact@alpine.shop or by writing to the following address: 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; the return costs remaining at the expense of the Customer.
It is specified that the order processing fees will not be refunded in case of a partial return following an order for several Products.
The refund will be made within 14 days from the notification to the Seller of the withdrawal decision.
In case of abnormal or abusive returns, the Seller reserves the right to refuse a subsequent order.
Article 14-2. Disputes
In the event of a dispute concerning the GTC and more generally contracts concluded via the alpine.shop website, the Seller will endeavour to resolve the dispute amicably with the Customer within one month.
If the dispute cannot be resolved between the Seller and the Customer, the latter may, under the conditions of articles L.612-1 et seq. of the Consumer Code, refer the matter to the Seller’s mediator.
In the absence of an amicable solution reached within this period, the courts of MELUN will be exclusively competent, regardless of the place of delivery, the method of payment and even in case of a warranty claim or multiple defendants.
Article 14-3 Pre-contractual information - Customer acceptance
The Customer acknowledges having been informed by the Seller in a legible and understandable manner, through the provision of these General Terms and Conditions of Sale, prior to placing the order and in accordance with the provisions of article L111-1 of the Consumer Code.
• on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing it to acquire the Products with full knowledge of the facts, particularly as regards their conditions of use. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties and essential features;
• on the price of the Products or, in the absence of payment of a price, on any advantage provided instead of or in addition to it;
• in the absence of immediate execution of the sale, on the delivery times of the ordered Products;
• on the identity of the Seller and all his contact details;
• on the existence and methods of implementing guarantees (legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and where applicable, on after-sales service;
• on the possibility of resorting to a consumer mediator, under the conditions provided for in the Consumer Code;
• on the terms of termination and other important contractual conditions and, where appropriate, on the costs of using distance communication technology, the existence of codes of good conduct and financial guarantees;
• on the accepted methods of payment;
The fact that the Customer makes an immediate purchase or orders a Product implies full and complete acceptance of these GTC and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, to avail oneself of any contradictory document, which would be unenforceable against the Seller.